Norvège – Services de recherche et développement et services de conseil connexes – Analysis of the increase in appeals across disciplines at the government manager.

Several government managers have reported a lack of consistency between resources and assignments in several areas over time. Important commonalities in this development are a significant increase in the number of appeals in several disciplines. Statutory assignments such as handling appeals will be at the cost of prevention and development.

Processing appeals is important legal security assignments at the government manager. Increased entrance of appeals also leads to increased processing times in several offices, which in themselves pose a risk to legal security. In addition, the large increase means that the government manager must re-prioritise the use of resources for appeals, which is at the cost of preventive work such as supervision and guidance, and the role of competence centre and supporter for the municipalities.

The assignment in this procurement is aimed at mapping the reasons for the increase within the different disciplines and identifying measures for handling the appeals procedure: The assignment ́s part 1 is to map the reasons for the increase in appeals. There is a need for structured knowledge on developments in order to implement hit-proof measures. The assignment ́s part 2 is to uncover measures to deal with the development of appeals.

The project shall review, assess and propose measures that can contribute to the establishment of a scope of action to handle the development of cases. The tenderer shall submit two separate final reports in accordance with the assignment description for both parts 1 and 2. The assignment will run until 31.05.2027.

The estimated value of the procurement is up to NOK 3,000,000 excluding VAT. See annex 1 of the contract for further details on the delivery.