Award notice Services

Incident Room – Emergency Call Centre

Public buyer: Iarnród Eireann-Irish Rail
Dublin
Place of performance: Dublin
Estimated value: €130,500 excl. VAT
Amount awarded: €1,300,500 excl. VAT
Planned end of contract: 28 July 2031
likely re-tender around January 2031
Bids received: 1
Procedure: Competitive negotiated procedure
You first submit an application; shortlisted candidates bid, then negotiate with the buyer.
Publication: 19 August 2026
Notice language: English

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Description

In the event of a major incident this centre will be activated at the request of the Emergency Director via Iarnród Éireann’s Commercial Director. Due to the time lapse from the last major incident the call volume is unknown at this time but Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for but not limited to the following

Awarded to

Cuttle Consulting Limited

CPV codes

European codes that classify what the contract is about. They are how we find the tenders for your trade.

79512000

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Source : TED – Office des publications de l'Union européenne © Union européenne, données retraitées. Reference 574618-2026.