Efficient, experience-driven, proactive and resilient solutions and support services

The Directorate-General for Digital Services (DIGIT) intends to launch an open procedure under the name of EXPRESS. The procedure will cover the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers/users ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services. The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services falling within the scope of the current framework contract DI¬07810, awarded under Lot 1 of the open call for tenders DIGIT/A3/PO/2018/015 EUSS-SM and expiring in June 2027.

The service portfolio covers Digital Workplace support services, device lifecycle management, endpoint management and technical (backend) services ranging from support activities and operations to related engineering activities. The procedure will contain one lot to ensure full end-to-end delivery and maximized quality of service in a modern managed services approach. It will result in the signature of a single framework contract (no cascade and reopening of competition).

The maximum duration of 84 months is split in a core duration of 48 months, renewable three times for 12 months.