Quality of Service performance of roaming services and national 5G networks

Study 2023-005 This study has two overall objectives: i. Quality of service to assess compliance with the Roaming Regulation (EU) 2022/612: To assess the effectiveness of the quality of service obligations in the context of the review of the Roaming Regulation (EU) 2022/612. The study should include some measurements of the quality of service for domestic and roaming data services, including information such as the offered network technology and generations (2G, 3G, 4G, 5G), the typical download and upload speeds, latency, possibly handover quality, e.g. when crossing a country border.

The quality of service of the data roaming services shall be compared with the domestic quality of service. In order to ensure the validity of the conclusions, this study will carry out measurements of the data roaming quality in a sufficiently large number of Member States. The study may also explore roaming patterns to better target the measurements. ii.

Assessment of the quality of national 5G services: To provide an indication of the overall quality of service for national 5G services in all 27 EU Member States, based on the systematic collection of data regarding national quality of service of 5G networks. The results will feed into the State of the Digital Decade 2025 and 2026 reports. The quality of service measured should include at least the following parameters: download and upload speeds and latency.

Additional parameters, if relevant, are welcome. The number of measurements should be sufficient to ensure the statistical validity of the results (national summary). The contractor is free to propose the type of indicators that could best represent the overall quality of 5G service at national level.

The results should be comparable between Member States.