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Prestations d’accueil physique et multicanal - pour imt nord europe

Notice published in French. The AI analysis summarises it for you in your language.

Official notice and documents

Public buyer: IMT Nord Europe
VILLENEUVE D'ASCQ
Place of performance: DOUAI
Estimated value: €99,201 excl. VAT
Amount awarded: €99,201 excl. VAT
Planned end of contract: 31 May 2027
likely re-tender around December 2026
Bids received: 6
Procedure: Open procedure
Any company may submit a bid.
Publication: 8 July 2026
Notice language: French

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Description

PRESTATIONS D’ACCUEIL PHYSIQUE ET MULTICANAL - pour IMT NORD EUROPE

Awarded to

CITY ONE ACCUEIL

CPV codes

European codes that classify what the contract is about. They are how we find the tenders for your trade.

79511000

Winning prices for comparable contracts

A quarter below: €99,201
Median: €495,469
A quarter above: €1,200,000

Amounts awarded (excl. VAT) over the last 3 years for 5 contracts in the same CPV group (7951…), excluding framework agreements. Half of the contracts fall between the two quartiles. TED source: mostly contracts above the EU thresholds, so amounts tend to be high.

Similar contracts already awarded

Contract	Winner	Amount
Permanence telephonique en dehors des heures d'ouverture de territoire habitat Territoire Habitat 90 · 22 October 2026	SOFRATEL CAT SARL	€85,520
Centre d'appel pour la gestion et le traitement des demandes d'interventions urgentes hors heures ouvrees VAL D'OISE HABITAT · 15 October 2026	SOFRATELCENTRE D'ACCUEILTELEPHONIQUE	€495,469
Prestations d'externalisation des appels en debordement sur le patrimoine de gennevilliers habitat GENNEVILLIERS HABITAT · 14 October 2026	ALTA ETIC	€291,700
Prestations de renfort du Centre de relations clients de l’INPI. INPI · 16 September 2026	Teletech International	€61,745,011
PRISE EN CHARGE ET TRAITEMENT DES APPELS LOCATAIRES EN DEBORDEMENT (Accord-cadre à bons de commandes) Valophis Habitat, OPH du Val de Marne · 17 August 2026	CONCENTRIX SAS FRANCE	€1,300,000

Source : TED – Office des publications de l'Union européenne © Union européenne, données retraitées. Reference 468897-2026.