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Centre d'appel pour la gestion et le traitement des demandes d'interventions urgentes hors heures ouvrees

Notice published in French. The AI analysis summarises it for you in your language.

Official notice and documents

Public buyer: VAL D'OISE HABITAT
Cergy
Place of performance: Cergy
Estimated value: €562,360 excl. VAT
Amount awarded: €495,469 excl. VAT
Planned end of contract: 1 August 2030
likely re-tender around February 2030
Bids received: 3
Procedure: Open procedure
Any company may submit a bid.
Publication: 15 October 2026
Notice language: French

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Description

Le présent accord-cadre concerne un centre d'appel pour la gestion et le traitement des demandes d'interventions urgentes hors heures ouvrées

Awarded to

SOFRATELCENTRE D'ACCUEILTELEPHONIQUE

CPV codes

European codes that classify what the contract is about. They are how we find the tenders for your trade.

79512000

Winning prices for comparable contracts

A quarter below: €99,201
Median: €495,469
A quarter above: €1,200,000

Amounts awarded (excl. VAT) over the last 3 years for 5 contracts in the same CPV group (7951…), excluding framework agreements. Half of the contracts fall between the two quartiles. TED source: mostly contracts above the EU thresholds, so amounts tend to be high.

Similar contracts already awarded

Contract	Winner	Amount
Permanence telephonique en dehors des heures d'ouverture de territoire habitat Territoire Habitat 90 · 22 October 2026	SOFRATEL CAT SARL	€85,520
Prestations d'externalisation des appels en debordement sur le patrimoine de gennevilliers habitat GENNEVILLIERS HABITAT · 14 October 2026	ALTA ETIC	€291,700
Prestations de renfort du Centre de relations clients de l’INPI. INPI · 16 September 2026	Teletech International	€61,745,011
PRISE EN CHARGE ET TRAITEMENT DES APPELS LOCATAIRES EN DEBORDEMENT (Accord-cadre à bons de commandes) Valophis Habitat, OPH du Val de Marne · 17 August 2026	CONCENTRIX SAS FRANCE	€1,300,000
Prestation d’astreinte technique pour le Centre Hospitalier d’Abbeville et le Centre Hospitalier de l’Arrondissement de Montreuil-sur-Mer. CHU AMIENS PICARDIE, établissement support du GHT Somme Littoral Sud · 3 August 2026	EIFFAGE ENERGIE SYSTEMES NORD - ETABLISSEMENT DE WIMILLE	€412,000

Source : TED – Office des publications de l'Union européenne © Union européenne, données retraitées. Reference 712399-2026.