Award notice Services

ITSM - Service Desk Tool - Incident Management

Notice published in Dutch. The AI analysis summarises it for you in your language.

Official notice and documents

Public buyer: Aquafin NV
Aartselaar
Place of performance: 2630 Aartselaar, Antwerp
Amount awarded: €305,254 excl. VAT
Planned end of contract: 3 June 2030
likely re-tender around December 2029
Bids received: 13
Procedure: Competitive negotiated procedure
You first submit an application; shortlisted candidates bid, then negotiate with the buyer.
Publication: 29 April 2024
Notice language: Dutch

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Description

ITSM - Service Desk Tool - Incident Management

Awarded to

TOPDESK BELGIUM BVBA BCE/KBO 0891.860.857

CPV codes

European codes that classify what the contract is about. They are how we find the tenders for your trade.

72261000

Winning prices for comparable contracts

A quarter below: €269,706
Median: €345,240
A quarter above: €1,005,445

Amounts awarded (excl. VAT) over the last 3 years for 69 contracts in the same CPV group (7226…), excluding framework agreements. Half of the contracts fall between the two quartiles. TED source: mostly contracts above the EU thresholds, so amounts tend to be high.

Similar contracts already awarded

Contract	Winner	Amount
Almex Software Maintenance SNCB · 20 October 2026	ALMEX GMBH	€637,500
Implementatie, migratie, ter beschikking stelling (“software as a service”) en onderhoud van een Facility Management Information System (FMIS) Gemeenschapsonderwijs · 8 October 2026	PLANON	€1,536,680
Mise a jour logicielle du systeme de controle d'acces microsesame HUmani SC · 7 October 2026	C.PRO sa	€234,332
Aankoop Vrije Tijd-software AGB - stadsontwikkeling Bilzen-Hoeselt · 30 September 2026	I-ACTIVE ISB CCV LAB	€1,369,831
Software voor processen van lokale subsidies en premies Dienstverlenende Vereniging Westhoek · 29 September 2026	Vanden Broele	€304,790

Source : TED – Office des publications de l'Union européenne © Union européenne, données retraitées. Reference 253041-2024.