Award notice Services

Design, Development and Deployment of Public-Facing Multilingual Chatbots to Support the Implementation of the Digital Services Act (DSA) and the Artificial Intelligence Act (AI Act)

Public buyer: European Commission, DG CNECT - Communications Networks, Content and Technology
Brussels
Place of performance: 1049 Brussels
not published: buyer's address
Estimated value: €200,000 excl. VAT
Amount awarded: €149,050 excl. VAT
Planned end of contract: 27 January 2028
likely re-tender around July 2027
Bids received: 57
Procedure: Open procedure
Any company may submit a bid.
Publication: 13 August 2026
Notice language: English

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Description

The purpose of this procurement is to design, develop, and deploy two multilingual, AI-powered chatbot tools to support the implementation of the Artificial Intelligence Act (AI Act) and the Digital Services Act (DSA). These chatbots will provide context-sensitive, public-facing guidance tailored to a wide range of stakeholders, helping users navigate legal obligations, definitions, and procedures under the respective regulations. The tools will be integrated into Commission platforms and built using reusable components in line with existing IT governance frameworks.

Awarded to

CPV codes

European codes that classify what the contract is about. They are how we find the tenders for your trade.

72000000

Winning prices for comparable contracts

A quarter below: €350,075
Median: €848,848
A quarter above: €2,559,924

Amounts awarded (excl. VAT) over the last 3 years for 206 contracts in the same CPV group (7200…), excluding framework agreements. Half of the contracts fall between the two quartiles. TED source: mostly contracts above the EU thresholds, so amounts tend to be high.

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Source : TED – Office des publications de l'Union européenne © Union européenne, données retraitées. Reference 560875-2026.