TR5866 A Single Supplier Framework Agreement Digital Learning Design, Development and Maintenance Services pursuant to a framework agreement

The Contracting Entity intends to procure a Digital Learning Design, Development and Maintenance Services framework for the provision of specialist digital learning services, including instructional design, eLearning development, accessibility reviews, project management and associated support services. The successful tenderer will be required to work collaboratively with Subject Matter Experts (SMEs) and stakeholders to design, develop, review, test and deliver digital learning content from initial onboarding through to final approval and provision of SCORM-compliant outputs. The supplier will be expected to provide a structured and transparent development methodology, supported by appropriate governance, project management, universal design principles including accessibility, quality assurance and stakeholder engagement processes.

It is proposed that the Framework will include (non-exhaustive list – high level scope): Create engaging, accessible and effective digital learning that keeps learner needs, content and learning objectives central to the design. Examples of digital learning topics and types include: Policy, process or compliance learning Systems, technical or operational training Bite-sized learning, such as microlearning, video or animation Develop digital learning materials using the ADDIE (Analysis, Design, Development, Implementation and Evaluation) framework, ensuring learning objectives, activities and assessments align with Bloom’s Taxonomy and the needs of the target audience. Use purposeful interactive approaches to enhance learner engagement.

Apply Universal Design for Learning (UDL) and accessibility by design principles throughout, ensuring compliance with WCAG 2.2, EN 301 549 and ESB accessibility requirements, and meeting accessibility best practices. Ensure all interactive elements are accessible, usable and support diverse learner needs, undertaking additional development where required to meet accessibility requirements. Undertake accessibility testing as part of the design, development and quality assurance process, using appropriate testing methods and tools, and remediate identified accessibility issues prior to final delivery and approval.

Provide appropriate coaching, guidance and instructional design support to SMEs within the business. Project manage the end-to-end development of digital learning solutions, from the business’s SME onboarding to final delivery, including appropriate project planning, timelines, milestones, review stages, change management and stakeholder approval/sign-off. Provide user friendly collaboration tools that enable SMEs to review content, give feedback, track changes and monitor progress.

Apply internal governance and quality assurance controls to ensure all deliverables meet ESB’s scope, requirements, timelines and quality standards. Provide access to a library of pre-existing digital learning modules on standard or commonly required topics (e.g. data protection, cybersecurity, health and safety, compliance or similar). Where appropriate, these modules should be capable of reasonable customisation to incorporate ESB branding, accessibility requirements and organisation-specific information.

Digital learning content must be developed using a recognised, globally adopted authoring tool (e.g. Articulate 360 or equivalent). Provide all content in a SCORM-compliant format.

Ensure compatibility with ESB’s current Learning Management System (SuccessFactors) on desktop, mobile and tablet devices. Provide access to a dedicated team with the skills and capacity required to deliver services to ESB, including an ESB Account Lead, Instructional Designers, eLearning Developers, QA/Accessibility Specialists, Project Managers and additional creative team e.g. Graphic Designers/ Illustrators and Animators.