Call for tenders Services

Accord cadre pour ‘Managed services’ pour des activités déterminées du service clients IT interne (IT helpdesk et WaaS)

Notice published in French. The AI analysis summarises it for you in your language.

I want this contract Official notice and documents

“I want this contract”: tracking, reminders and a bid file prepared by AI (eligibility, schedule, cover letter, technical proposal).

Public buyer: Banque nationale de Belgique
Bruxelles
Place of performance: 1000 Bruxelles, Brussels-Capital
not published: buyer's address
Planned end of contract: 1 November 2033
Form: Framework agreement
Multi-year contract: the buyer places orders as needs arise.
Procedure: Competitive negotiated procedure
You first submit an application; shortlisted candidates bid, then negotiate with the buyer.
Publication: 2 June 2026
Notice language: French

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Description

Description générale des domaines 1. Support utilisateurs (Service Desk, IT Desk & Onsite Support)

Assistance utilisateurs
Gestion des incidents
Traitement des demandes de service (SRI) 2. Assets & Logistics
Workplace as a Service
Full device lifecycle management 3. Software Delivery management
Software packaging
Software Delivery management process 4. Formation, communication et coaching des utilisateurs (end-user adoption)

CPV codes

European codes that classify what the contract is about. They are how we find the tenders for your trade.

72000000

Winning prices for comparable contracts

A quarter below: €350,075
Median: €848,848
A quarter above: €2,559,924

Amounts awarded (excl. VAT) over the last 3 years for 206 contracts in the same CPV group (7200…), excluding framework agreements. Half of the contracts fall between the two quartiles. TED source: mostly contracts above the EU thresholds, so amounts tend to be high.

Likely competitors: who wins with this buyer in this field

FUJITSU TECHNOLOGY SOLUTIONS · 2 contracts won
Inetum-Realdolmen Belgium · 2 contracts won
Cegeka · 2 contracts won
ORACLE BELGIUM · 1 contract won
ARHS Technology · 1 contract won

Partners and subcontractors

Contract too big or too broad for you alone? Bid as a temporary consortium, or offer your services as a subcontractor.

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Companies winning this type of contract in the region

Cronos Public Services NV · 13 contracts won in 3 years
Specter SA · 12 contracts won in 3 years
ALEACE CONSULTING · 10 contracts won in 3 years
TEST-CREW · 9 contracts won in 3 years
NSI IT Software & Services · 9 contracts won in 3 years
COLLABORATION BETTERS THE WORLD N.V./S.A. · 9 contracts won in 3 years
CREAM CONSULTING · 8 contracts won in 3 years
Brainbridge · 8 contracts won in 3 years

Possible partners for a temporary consortium or subcontracting… and competitors worth knowing.

Similar contracts already awarded

Contract	Winner	Amount
Onderhoud en subscription van Oracle licenties (DB en ERP) Banque nationale de Belgique · 24 January 2025	ORACLE BELGIUM	€2,610,693
Accord-cadre pour des missions temporaires de consultance IT Banque nationale de Belgique · 8 January 2025	Eviden Belgium ARHS Digital Inetum Realdolmen Belgium Capgemini Belgium EY Consulting Malt Cronos Public Services Fujitsu Technology Solutions ARHS Technology IT-Planet Cegeka NTT Belgium	–
Achat, maintenance et services relatifs à des serveurs SPARC Solaris Banque nationale de Belgique · 6 January 2025	FUJITSU TECHNOLOGY SOLUTIONS	€9,191,011
Erhebungssoftware für EVS und LWR Bundesrepublik Deutschland, vertreten durch das Bundesministerium des Innern, vertreten durch das Beschaffungsamt des BMI · 21 October 2026	hbits CV	€966,000
Het ontwikkelen van een software platform voor het beheer van de registratie en de resultaten van de neonatale screening Universitair Ziekenhuis Gent · 21 October 2026	Yapla	€496,888

Source : TED – Office des publications de l'Union européenne © Union européenne, données retraitées. Reference 375546-2026.