Call for tenders Services

Design, Development and Deployment of Public-Facing Multilingual Chatbots to Support the Implementation of the Digital Services Act (DSA) and the Artificial Intelligence Act (AI Act)

Tenders due closed — 20 March 2026 at 16:00

Official notice and documents

Public buyer: European Commission, DG CNECT - Communications Networks, Content and Technology
Brussels
Place of performance: 1049 Brussels
not published: buyer's address
Estimated value: €200,000 excl. VAT
Procedure: Open procedure
Any company may submit a bid.
Publication: 4 March 2026
Notice language: English

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Description

The purpose of this procurement is to design, develop, and deploy two multilingual, AI-powered chatbot tools to support the implementation of the Artificial Intelligence Act (AI Act) and the Digital Services Act (DSA). These chatbots will provide context-sensitive, public-facing guidance tailored to a wide range of stakeholders, helping users navigate legal obligations, definitions, and procedures under the respective regulations. The tools will be integrated into Commission platforms and built using reusable components in line with existing IT governance frameworks.

CPV codes

European codes that classify what the contract is about. They are how we find the tenders for your trade.

72000000

Winning prices for comparable contracts

A quarter below: €350,075
Median: €848,848
A quarter above: €2,559,924
This contract (estimated): €200,000

Amounts awarded (excl. VAT) over the last 3 years for 206 contracts in the same CPV group (7200…), excluding framework agreements. Half of the contracts fall between the two quartiles. TED source: mostly contracts above the EU thresholds, so amounts tend to be high.

Likely competitors: who wins with this buyer in this field

T-SYSTEMS INTERNATIONAL GMBH · 3 contracts won
EUN PARTNERSHIP AISBL · 2 contracts won
NTT DATA BELGIQUE · 2 contracts won
SCYTALES AB · 2 contracts won
AIT Forschungsgesellschaft · 1 contract won

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Similar contracts already awarded

Contract	Winner	Amount
Design, Development and Deployment of Public-Facing Multilingual Chatbots to Support the Implementation of the Digital Services Act (DSA) and the Artificial Intelligence Act (AI Act) European Commission, DG CNECT - Communications Networks, Content and Technology · 13 August 2026	NTT DATA BELGIQUE deepset GmbH	€149,050
European Digital Media Observatory European Commission, DG CNECT - Communications Networks, Content and Technology · 27 March 2026	ISTITUTO UNIVERSITARIO EUROPEO ATC A.E. GLOBSEC MEDEA: MEDIA & LEARNING IVZW THE FACT-CHECKING FACTORY SOCIETA A RESPONSABILITA LIMITATA	€2,559,933
Virtual Human Twins Platform Project Support Office European Commission, DG CNECT - Communications Networks, Content and Technology · 2 December 2025	SOPRA STERIA BELGIUM	€449,863
Platform for Advanced Virtual Human Twin (VHT) Models European Commission, DG CNECT - Communications Networks, Content and Technology · 30 June 2025	ERNST & YOUNG CONSULTING EVIDEN BELGIUM ENGINEERING INTERNATIONAL BELGIUM SA CINECA CONSORZIO INTERUNIVERSITARIO INSILICOTRIALS TECHNOLOGIES S.P.A. NTT DATA BELGIQUE SANO CENTRUM ZINDYWIDUALIZOWA NEJ MEDYCYNY OBLICZENIOWEJ MIEDZYNARODOWA FUNDACJA BADAWCZA THE BOSTON CONSULTING GROUP T-SYSTEMS INTERNATIONAL GMBH	€24,000,000
Better Internet for Kids (BIK) Platform – EU Coordination European Commission, DG CNECT - Communications Networks, Content and Technology · 17 April 2025	EUN PARTNERSHIP AISBL	€3,999,121

Source : TED – Office des publications de l'Union européenne © Union européenne, données retraitées. Reference 150124-2026.