PublizoomCall for tenders Services
Contactcenter-oplossing
Notice published in Dutch. The AI analysis summarises it for you in your language.
Tenders due in 39 days — 1 December 2026 at 12:00
“I want this contract”: tracking, reminders and a bid file prepared by AI (eligibility, schedule, cover letter, technical proposal).
- Public buyer
- Gemeente Groningen
GRONINGEN - Place of performance
- GRONINGEN
- Estimated value
- €1,300,000 excl. VAT
- Procedure
- Open procedure
Any company may submit a bid. - Publication
- 9 October 2026
- Notice language
- Dutch
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Description
Het leveren, implementeren, in stand houden en doorontwikkelen van een clouddienst voor een contact-centerfunctionaliteit, inclusief de afhandeling van inkomende en uitgaande klantcontacten voor de gemeente Groningen. Naar verwachten € 1.300.000 over een maximale periode van 10 jaar. 5 jaar initieel en 5 maal een optiejaar.
CPV codes
European codes that classify what the contract is about. They are how we find the tenders for your trade.
72000000
Winning prices for comparable contracts
- A quarter below
- €317,750
- Median
- €672,166
- A quarter above
- €1,550,000
- This contract (estimated)
- €1,300,000
Amounts awarded (excl. VAT) over the last 3 years for 68 contracts in the same CPV group (7200…), excluding framework agreements. Half of the contracts fall between the two quartiles. TED source: mostly contracts above the EU thresholds, so amounts tend to be high.
Likely competitors: who wins with this buyer in this field
- SoftwareONE Netherlands B.V. · 1 contract won
- Eljakim Information Technology B.V. · 1 contract won
- Future Insight Group B.V. · 1 contract won
Partners and subcontractors
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Similar contracts already awarded
| Contract | Winner | Amount |
|---|---|---|
| GGD Groningen Digitaal Dossier Jeugdgezondheidzorg Gemeente Groningen · 3 July 2026 |
Eljakim Information Technology B.V. | €4,150,000 |
| Gemeente Vijfheerenlanden - Front-end applicatie sociaal domein inclusief leerlingenvervoer en GPK Gemeente Vijfheerenlanden · 23 October 2026 |
Zorgned Automatisering B.V. | €733,032 |
| Deployment of BonafID and geteduroam services GÉANT · 23 October 2026 |
DAASI International | – |
| P&C Systeem Gemeente Heemstede · 22 October 2026 |
ilionx Group B.V. | €365,564 |
| Gemeente IJsselstein - Financieel systeem Gemeente IJsselstein · 21 October 2026 |
Centric Netherlands B.V. | €989,965 |
Source : TED – Office des publications de l'Union européenne © Union européenne, données retraitées. Reference 696715-2026.