PublizoomCall for tenders Services
Overflow contact centre
Notice published in French. The AI analysis summarises it for you in your language.
Tenders due in 12 days — 3 November 2026 at 14:00
“I want this contract”: tracking, reminders and a bid file prepared by AI (eligibility, schedule, cover letter, technical proposal).
- Public buyer
- Smals
Saint-Gilles - Place of performance
- 1060 Saint-Gilles, Brussels-Capital
not published: buyer's address - Estimated value
- €16,000,000 excl. VAT
- Form
- Framework agreement
Multi-year contract: the buyer places orders as needs arise. - Procedure
- Open procedure
Any company may submit a bid. - Publication
- 14 October 2026
- Notice language
- French
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Description
L'accord-cadre pour objet des services de centre de contact
CPV codes
European codes that classify what the contract is about. They are how we find the tenders for your trade.
79512000
Likely competitors: who wins with this buyer in this field
- ATTENTIA, Secrétariat social interprofessionnel Agréé · 1 contract won
- Cegeka nv · 1 contract won
- Avensus Nederland B.V. · 1 contract won
- DDM Consulting · 1 contract won
Partners and subcontractors
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Companies winning this type of contract in the region
- SA CAPTEL · 1 contract won in 3 years
- N-ALLO · 1 contract won in 3 years
- DDM Consulting · 1 contract won in 3 years
Possible partners for a temporary consortium or subcontracting… and competitors worth knowing.
Similar contracts already awarded
| Contract | Winner | Amount |
|---|---|---|
| Fourniture d’une solution de centre d’appels dans le cloud pour les programmes de recherche de contacts Smals · 27 March 2024 |
DDM Consulting | €5,420,000 |
| Marché public de services de call center pour Bruxelles Formation Institut bruxellois francophone pour la Formation professionnelle · 26 January 2026 |
B-CONNECTED | €1,200,000 |
| Centre d'appels externalisé (Call center) pour Resa secteur gaz et secteur électricité RESA Innovation et Technologie SA en son nom et pour compte de RESA SA Intercommunale · 27 February 2025 |
N-Allo sa | €11,981,975 |
| Accueil téléphonique (inbound) Banque nationale de Belgique · 27 January 2025 |
N-Allo | €402,920 |
| Aanwijzing van een 24/24 & 7/7 telefonische receptiedienst. SC en Bord de Soignes · 8 November 2024 |
SA CAPTEL | €293,880 |
Source : TED – Office des publications de l'Union européenne © Union européenne, données retraitées. Reference 711215-2026.