Award notice Services

Operation of the Europe Direct Contact Centre

Public buyer: European Commission, DG COMM - Communication
Brussels
Place of performance: 1049 Brussels
not published: buyer's address
Amount awarded: €18,852,600 excl. VAT
Planned end of contract: 4 September 2030
likely re-tender around March 2030
Bids received: 5
Form: Framework agreement
Multi-year contract: the buyer places orders as needs arise.
Procedure: Open procedure
Any company may submit a bid.
Publication: 23 September 2025
Notice language: English

AI analysis: go for it or not?

Summary in English, criteria, documents to provide and a GO / NO GO verdict in one minute.

Unlimited analyses during the 14-day Pro trial, no card needed.

Description

Operation of a contact centre, which answers enquiries from citizens on behalf of the Commission. The Europe Direct Contact Centre has operated since 2001 with successive framework contracts.

Awarded to

CPV codes

European codes that classify what the contract is about. They are how we find the tenders for your trade.

75200000 98900000

Winning prices for comparable contracts

A quarter below: €825,268
Median: €1,079,477
A quarter above: €1,282,194

Amounts awarded (excl. VAT) over the last 3 years for 10 contracts in the same CPV group (7520…), excluding framework agreements. Half of the contracts fall between the two quartiles. TED source: mostly contracts above the EU thresholds, so amounts tend to be high.

Similar contracts already awarded

Contract	Winner	Amount
Projectwerking - Buurtwerk Zaventem en Sint - Stevens - Woluwe - oktober 2026 - september 2032 Gemeente Zaventem · 9 October 2026	SAAMO VLAAMS-BRABANT VZW	€2,831,912
Organiseren van buitenschoolse- en vakantieopvang. Gemeente Wemmel · 15 September 2026	3Wplus Kinderopvang	€1,185,825
Buurt- en straathoekwerk Gemeente Sint-Pieters-Leeuw · 28 July 2026	GROEP INTRO VZW	€1,284,100
Organisatie van voor- en naschoolse opvang, opvang tijdens schoolvrije dagen en opvang tijdens vakantieperiodes voor stad Landen in kader van het BOA-decreet Stad Landen · 13 July 2026	FERM KINDEROPVANG	€12,764,183
Organisatie van buitenschoolse kinderopvang Gemeente Oud-Turnhout · 29 June 2026	INFANO	€1,276,476

Source : TED – Office des publications de l'Union européenne © Union européenne, données retraitées. Reference 622382-2025.