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ITDZ Berlin: support for the service centre.
Notice published in German. The AI analysis summarises it for you in your language.
Tenders due in 24 days — 16 November 2026 at 10:00
“I want this contract”: tracking, reminders and a bid file prepared by AI (eligibility, schedule, cover letter, technical proposal).
- Public buyer
- IT-Dienstleistungszentrum Berlin (AöR)
Berlin - Place of performance
- Berlin
- Estimated value
- €5,715,000 excl. VAT
- Planned end of contract
- 22 January 2031
- Form
- Framework agreement
Multi-year contract: the buyer places orders as needs arise. - Procedure
- Open procedure
Any company may submit a bid. - Publication
- 14 October 2026
- Notice language
- German
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Description
Rahmenvertrag für das Service Center des ITDZ Berlin. Vermittlung und Auskunft, Terminbuchungen und Abdeckung von Peak- und Randzeiten.
CPV codes
European codes that classify what the contract is about. They are how we find the tenders for your trade.
79512000
Likely competitors: who wins with this buyer in this field
- Materna Information & Communications SE · 1 contract won
Partners and subcontractors
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Companies winning this type of contract in the region
- hello.de AG · 1 contract won in 3 years
- Interact Tele Service AG · 1 contract won in 3 years
- Foundever B.V. & Co. KG · 1 contract won in 3 years
- regiocom Customer Care SE · 1 contract won in 3 years
Possible partners for a temporary consortium or subcontracting… and competitors worth knowing.
Similar contracts already awarded
| Contract | Winner | Amount |
|---|---|---|
| Fortführung der Hotline für den Verbraucherservice Energie Bundesnetzagentur · 22 October 2026 |
gevekom GmbH | €198,976 |
| Leistungen zum Betrieb der „VRM-Bedarfsverkehrs-Hotline" Verkehrsverbund Rhein-Mosel GmbH · 16 October 2026 |
O-TON Call Center Services GmbH | €1 |
| Call-Center Leistungen Inbound (Auslagerung von Callvolumen) HEK-Hanseatische Krankenkasse · 29 September 2026 |
asf gmbh | – |
| (vergA) Rahmenvertrag Callcenter-Leistungen Bundesdruckerei GmbH · 24 September 2026 |
hello.de AG Interact Tele Service AG |
€9,020,000 |
| Call Center Dienstleistungen Berliner Verkehrsbetriebe, Bereich Einkauf/ Materialwirtschaft · 21 August 2026 |
regiocom Customer Care SE Foundever B.V. & Co. KG |
– |
Source : TED – Office des publications de l'Union européenne © Union européenne, données retraitées. Reference 710827-2026.