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Usluga održavanja jedinstvenog kontaktnog centra (JKC)
Notice published in Croatian. The AI analysis summarises it for you in your language.
- Public buyer
- MINISTARSTVO PRAVOSUĐA, UPRAVE I DIGITALNE TRANSFORMACIJE
Grad Zagreb - Place of performance
- Grad Zagreb
- Estimated value
- €1,100,000 excl. VAT
- Amount awarded
- €595,395 excl. VAT
- Bids received
- 2
- Form
- Framework agreement
Multi-year contract: the buyer places orders as needs arise. - Procedure
- Open procedure
Any company may submit a bid. - Publication
- 12 August 2026
- Notice language
- Croatian
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Description
Jedinstveni kontakt centar (u daljnjem tekstu: JKC) pruža podršku u korištenju javnih e-usluga. Cilj JKC-a je omogućiti krajnjim korisnicima brz i jednostavan pronalazak potrebnih informacija, telefonom, mailom ili digitalnom interakcijom pomoću virtualnog asistenta. Radi povećanja učinkovitosti, JKC omogućava orkestraciju procesa i automatizaciju repetitivnih radnji, a implementirani su i elementi poput upravljanja odnosima s korisnicima i korisničkim iskustvom, sa svrhom jačanja zadovoljstva korisnika e-usluga javne uprave.
U kontekstu procesa pružanja podrške, razlikujemo korisnike na sljedeći način:
- Korisnici (institucije koje koriste JKC za pružanje podrške)
- Krajnji korisnici (građani i poslovni subjekti) Detaljnije u prilogu: Opis predmeta nabave/tehnička specifikacija koji je sastavni dio ove Dokumentacije o nabavi.
Awarded to
CPV codes
European codes that classify what the contract is about. They are how we find the tenders for your trade.
72212333
Winning prices for comparable contracts
- A quarter below
- €159,740
- Median
- €247,358
- A quarter above
- €303,732
Amounts awarded (excl. VAT) over the last 3 years for 13 contracts in the same CPV group (7221…), excluding framework agreements. Half of the contracts fall between the two quartiles. TED source: mostly contracts above the EU thresholds, so amounts tend to be high.
Similar contracts already awarded
Source : TED – Office des publications de l'Union européenne © Union européenne, données retraitées. Reference 557842-2026.