Call for tenders Services

Enterprise Service Management (ESM) platform

Notice published in Dutch. The AI analysis summarises it for you in your language.

Tenders due in 3 days — 26 October 2026 at 11:00

I want this contract Official notice and documents

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Public buyer: Gemeente Dijk en Waard
Heerhugowaard
Place of performance: Heerhugowaard
Estimated value: €1 excl. VAT
Procedure: Open procedure
Any company may submit a bid.
Publication: 25 August 2026
Notice language: Dutch

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Description

Gemeente Dijk en Waard gebruikt momenteel TOPdesk als centraal platform voor IT Service Management (ITSM) en Enterprise Service Management (ESM). Het huidige contract loopt af op 1 april 2027. Om de continuïteit van de interne dienstverlening te waarborgen, wordt een Europese aanbesteding uitgevoerd voor de selectie en implementatie van een toekomstbestendige ESM applicatie.

De nieuwe oplossing moet niet alleen de huidige ITSM-functionaliteit ondersteunen, maar tevens een organisatiebreed platform bieden voor de ondersteuning van IT, Facilitair, in- door- en uitstroom en, Informatievoorziening en andere interne dienstverlenende processen. Daarbij wordt nadrukkelijk ingezet op procesautomatisering, selfservice, asset- en configuratiemanagement (CMDB), workflowondersteuning en integratie met bestaande gemeentelijke systemen. Één SaaS Enterprise Service Management platform

CPV codes

European codes that classify what the contract is about. They are how we find the tenders for your trade.

72000000

Winning prices for comparable contracts

A quarter below: €317,750
Median: €672,166
A quarter above: €1,550,000
This contract (estimated): €1

Amounts awarded (excl. VAT) over the last 3 years for 68 contracts in the same CPV group (7200…), excluding framework agreements. Half of the contracts fall between the two quartiles. TED source: mostly contracts above the EU thresholds, so amounts tend to be high.

Likely competitors: who wins with this buyer in this field

Antea Nederland B.V. · 1 contract won
Infoprojects · 1 contract won
Pepperflow · 1 contract won

Partners and subcontractors

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Companies winning this type of contract in the region

ilionx Group B.V. · 1 contract won in 3 years
Previder B.V. · 1 contract won in 3 years
Antea Nederland B.V. · 1 contract won in 3 years
Infoprojects · 1 contract won in 3 years

Possible partners for a temporary consortium or subcontracting… and competitors worth knowing.

Similar contracts already awarded

Contract	Winner	Amount
Applicatie ten behoeve van het Beheren van Openbare Ruimten Gemeente Dijk en Waard · 24 July 2026	Antea Nederland B.V.	€1
Afvalprocessen software Gemeente Dijk en Waard · 1 July 2026	Infoprojects	€114,400
Planning & control software Gemeente Dijk en Waard · 1 July 2026	Pepperflow	€44,000
Deployment of BonafID and geteduroam services GÉANT · 23 October 2026	DAASI International	–
Gemeente Vijfheerenlanden - Front-end applicatie sociaal domein inclusief leerlingenvervoer en GPK Gemeente Vijfheerenlanden · 23 October 2026	Zorgned Automatisering B.V.	€733,032

Source : TED – Office des publications de l'Union européenne © Union européenne, données retraitées. Reference 586224-2026.