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Marché de services d’accompagnement des équipes du Forem dans l'intégration de la solution Dynamics 365 Contact Center de Microsoft au sein de l’Office
Notice published in French. The AI analysis summarises it for you in your language.
Tenders due closed — 17 September 2025 at 14:00
- Public buyer
- Office Wallon de la Formation Professionnelle et de l'Emploi (Le Forem)
Charleroi - Place of performance
- 6000 Charleroi, Hainaut
not published: buyer's address - Form
- Framework agreement
Multi-year contract: the buyer places orders as needs arise. - Procedure
- Open procedure
Any company may submit a bid. - Publication
- 4 August 2025
- Notice language
- French
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Description
Le présent marché a pour objet la prestation de services de support et de consultance spécialisée dans l’outil « Call Center » de Microsoft, dont la mission sera d’assister les équipes du Forem à mener à bien l'intégration et l’exploitation de la solution Microsoft Dynamics 365 Contact Center au sein de l’Office, hébergée en mode SaaS dans le Cloud Azure de Microsoft, et ce dans le cadre du déploiement de la solution Microsoft Dynamics 365.
CPV codes
European codes that classify what the contract is about. They are how we find the tenders for your trade.
72000000
Winning prices for comparable contracts
- A quarter below
- €350,075
- Median
- €848,848
- A quarter above
- €2,559,924
Amounts awarded (excl. VAT) over the last 3 years for 206 contracts in the same CPV group (7200…), excluding framework agreements. Half of the contracts fall between the two quartiles. TED source: mostly contracts above the EU thresholds, so amounts tend to be high.
Likely competitors: who wins with this buyer in this field
- NSI IT Software & Services SA · 2 contracts won
- ALTEN Belgium · 1 contract won
- NAT SYSTEM SAS · 1 contract won
- NTT Belgium · 1 contract won
- Inetum Belgium · 1 contract won
Partners and subcontractors
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Companies winning this type of contract in the region
- NSI IT Software & Services SA · 4 contracts won in 3 years
- BRAINSTORM CONSULTING · 2 contracts won in 3 years
- NETWORK RESEARCH BELGIUM · 2 contracts won in 3 years
- ORANGE BELGIUM SA · 1 contract won in 3 years
- FLEXSO BRUSSELS · 1 contract won in 3 years
- Bechtle · 1 contract won in 3 years
- Network Research Belgium (NRB) · 1 contract won in 3 years
- Uptime ICT · 1 contract won in 3 years
Possible partners for a temporary consortium or subcontracting… and competitors worth knowing.
Similar contracts already awarded
Source : TED – Office des publications de l'Union européenne © Union européenne, données retraitées. Reference 507754-2025.