Award notice Services

Implementatie van een Customer Care toepassing, het correctieve, preventieve en evolutief onderhouden van de reeds bestaande CRM Dynamics 365 apps. Deze worden gebruikt voor externe customer service alsook voor interne medewerker service

Notice published in Dutch. The AI analysis summarises it for you in your language.

Official notice and documents

Public buyer: Infrabel sa
Saint-Gilles
Place of performance: 1060 Sint-Gillis
not published: buyer's address
Amount awarded: €1,402,080 excl. VAT
Planned end of contract: 7 August 2033
likely re-tender around February 2033
Bids received: 5
Form: Framework agreement
Multi-year contract: the buyer places orders as needs arise.
Procedure: Competitive negotiated procedure
You first submit an application; shortlisted candidates bid, then negotiate with the buyer.
Publication: 14 August 2025
Notice language: Dutch

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Description

Mise en œuvre d'une application Customer Care incluant la maintenance corrective, préventive et évolutive des applications CRM Dynamics existantes. Cette application est utilisée pour le service client externe, ainsi que pour le service interne des employés.

Awarded to

BUSINESS ELEMENTS BELGIUM BCE/KBO 0675.439.209

CPV codes

European codes that classify what the contract is about. They are how we find the tenders for your trade.

72210000

Winning prices for comparable contracts

A quarter below: €204,662
Median: €515,016
A quarter above: €1,986,250

Amounts awarded (excl. VAT) over the last 3 years for 30 contracts in the same CPV group (7221…), excluding framework agreements. Half of the contracts fall between the two quartiles. TED source: mostly contracts above the EU thresholds, so amounts tend to be high.

Similar contracts already awarded

Contract	Winner	Amount
Software voor facilitaire opvolging Stad Halle · 20 October 2026	3P	€98,280
Services pour l'implémentation et la maintenance applicative d'une plateforme RH pour l’administration du personnel, la gestion de la rémunération, le recrutement, la gestion des formations et de la performance Ores sc · 18 September 2026	SD Worx People Solutions SA	€12,696,930
Project Management Tool - aankoop en implementatie Aquafin NV · 11 September 2026	CEGEKA NV	€6,170,000
La mise en oeuvre d’une plateforme logicielle intégrée couvrant tous les aspects de la gestion des visiteurs War Heritage Institute · 9 September 2026	Vintia	€465,985
De levering van een SWIM-node (= levering van SWIM-infrastructuur) en de integratie ervan in de skeyes ATM-omgeving skeyes · 28 August 2026	Sopra Steria Belgium	€5,573,559

Source : TED – Office des publications de l'Union européenne © Union européenne, données retraitées. Reference 532082-2025.