PublizoomCall for tenders Supplies
Raamovereenkomst voor de levering en implementatie van een NextGen call center oplossing voor het Ziekenhuis Oost-Limburg
Notice published in Dutch. The AI analysis summarises it for you in your language.
Tenders due closed — 12 January 2026 at 10:00
- Public buyer
- Ziekenhuis Oost-Limburg
Genk - Place of performance
- 3600 Genk, Limburg
not published: buyer's address - Form
- Framework agreement
Multi-year contract: the buyer places orders as needs arise. - Procedure
- Open procedure
Any company may submit a bid. - Publication
- 11 December 2025
- Notice language
- Dutch
AI analysis: go for it or not?
Summary in English, criteria, documents to provide and a GO / NO GO verdict in one minute.
Unlimited analyses during the 14-day Pro trial, no card needed.
Description
Onderhavige opdracht is een opdracht voor diensten en heeft als voorwerp ‘Raamovereenkomst voor de levering en implementatie van een NextGen call center oplossing voor het Ziekenhuis Oost-Limburg’. Toelichting van de opdracht: De opdracht betreft levering (SaaS-abonnementen) en diensten voor een Teams‑native contactcenter & attendant‑console met geïntegreerde rapportering en omnichannel (telefonie, WhatsApp, Facebook Messenger, webchat, SMS, …) en standaard connectoren naar courante CRM/ITSM‑pakketten, inclusief implementatie, configuratie, migratie, opleiding en service. Microsoft‑platformlicenties en -diensten zoals Power BI, Azure AI‑resources, Power Automate en Teams Phone behoren niet tot de opdracht van deze aanbesteding.
Deze opdracht is een raamovereenkomst zoals bedoeld in art. 2, 35° van de Wet overheidsopdrachten. Er zal worden gewerkt met één offerte voor de aankoop en implementatie. De opdracht is niet onderverdeeld in percelen.
CPV codes
European codes that classify what the contract is about. They are how we find the tenders for your trade.
48000000
Winning prices for comparable contracts
- A quarter below
- €243,650
- Median
- €512,603
- A quarter above
- €1,038,033
Amounts awarded (excl. VAT) over the last 3 years for 88 contracts in the same CPV group (4800…), excluding framework agreements. Half of the contracts fall between the two quartiles. TED source: mostly contracts above the EU thresholds, so amounts tend to be high.
Likely competitors: who wins with this buyer in this field
- AFAS BELGIUM NV · 1 contract won
- Tamahris · 1 contract won
- CADAC GROUP BV · 1 contract won
- HANSSENS TELECOM NV · 1 contract won
- AGILENT TECHNOLOGIES BELGIUM SA/NV · 1 contract won
Partners and subcontractors
Contract too big or too broad for you alone? Bid as a temporary consortium, or offer your services as a subcontractor.
Create your free account to see who is looking for a partner on this contract, and to register.
Companies winning this type of contract in the region
- I-Active · 1 contract won in 3 years
- Timeedit AB · 1 contract won in 3 years
- CADAC GROUP BV · 1 contract won in 3 years
- HANSSENS TELECOM NV · 1 contract won in 3 years
- Valueblue bv · 1 contract won in 3 years
- Blackboard International BV · 1 contract won in 3 years
- SoftwareONE BE · 1 contract won in 3 years
- Centrum voor Informatica(CEVI) · 1 contract won in 3 years
Possible partners for a temporary consortium or subcontracting… and competitors worth knowing.
Similar contracts already awarded
Source : TED – Office des publications de l'Union européenne © Union européenne, données retraitées. Reference 824992-2025.