Call for tenders Supplies

Genesys call center licenties 2026 - 2029

Notice published in French. The AI analysis summarises it for you in your language.

Tenders due closed — 26 September 2025 at 10:00

Official notice and documents

Public buyer: Institut national d'assurances sociales pour travailleurs indépendants
Bruxelles
Place of performance: 1000 Bruxelles, Brussels-Capital
not published: buyer's address
Form: Framework agreement
Multi-year contract: the buyer places orders as needs arise.
Procedure: Open procedure
Any company may submit a bid.
Publication: 27 August 2025
Notice language: French

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Description

Ce marché public porte sur des "licences de centre d'appel" et devrait durer quatre ans (2026-2029). Nous utilisons actuellement cette fonctionnalité et souhaitons la déployer davantage dans les années à venir. Après une analyse approfondie du marché et après avoir testé plusieurs solutions, nous concluons que la solution actuellement utilisée répond presque entièrement à nos besoins et que les développements futurs, y compris le déploiement de l'intelligence artificielle, sont prometteurs.

En conservant la même technologie, nous économisons le coût potentiel d'une migration. De plus, un nouveau type de licence a récemment été lancé, ce qui nous permet de réaliser d'importantes économies par rapport au coût actuel.

CPV codes

European codes that classify what the contract is about. They are how we find the tenders for your trade.

48218000

Winning prices for comparable contracts

A quarter below: €335,453
Median: €574,545
A quarter above: €1,168,008

Amounts awarded (excl. VAT) over the last 3 years for 11 contracts in the same CPV group (4821…), excluding framework agreements. Half of the contracts fall between the two quartiles. TED source: mostly contracts above the EU thresholds, so amounts tend to be high.

Likely competitors: who wins with this buyer in this field

Zivver BV · 1 contract won
NTT BELGIUM · 1 contract won

Partners and subcontractors

Contract too big or too broad for you alone? Bid as a temporary consortium, or offer your services as a subcontractor.

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Companies winning this type of contract in the region

CRONOS PUBLIC SERVICES · 1 contract won in 3 years
NTT BELGIUM · 1 contract won in 3 years
SOPRA HR SOFTWARE SPRL · 1 contract won in 3 years
Talentis Group · 1 contract won in 3 years
Clinisys NV · 1 contract won in 3 years
Dedalus Healthcare BV · 1 contract won in 3 years

Possible partners for a temporary consortium or subcontracting… and competitors worth knowing.

Similar contracts already awarded

Contract	Winner	Amount
Genesys call center licenties 2026 - 2029 Institut national d'assurances sociales pour travailleurs indépendants · 22 December 2025	NTT BELGIUM	€2,919,639
Accord-cadre pour l’acquisition de licences Primavera avec services SNCB · 6 August 2026	ACCENTURE	€1,091,429
Renouvellement et achat de licences IntelliJ IDEA Ultimate ou d’une solution logicielle équivalente SPF Finances · 25 June 2026	CRONOS PUBLIC SERVICES	€2,334,610
Renouvellement infrastructure nas HUmani SC · 18 November 2025	Uptime ICT	€475,879
Marché public de fournitures ayant pour objet l'acquisition, l'implémentation et la maintenance d'un logiciel de paie au sein du F.R.S.-FNRS F.R.S.- FNRS · 7 November 2025	SOPRA HR SOFTWARE SPRL	€1,275,524

Source : TED – Office des publications de l'Union européenne © Union européenne, données retraitées. Reference 559404-2025.